Guide: Establishing a Better Case Management System

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case management guide

Guide to Establishing a Better Case Management System

Compliance professionals and HR managers don’t always have the processes in place to handle new reports or investigations. In these event, the lack of appropriate checks and processes can hurt an organization beyond the scope of the original report. While some manage cases on an individual basis, establishing proper case management processes can streamline the reporting, investigating, review and resolution phases for compliance and HR managers.

Implementing case management processes in your organization can create a formula for compliance and HR managers to use in the future. Not only will cases be resolved in a timelier manner with fewer consequences, your legal department will save lots of resources and avoid wasting time on unwarranted cases.

When creating your case management workflows, consider implementing these four steps:
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Industries Served

Education

Manage Title IX offenses, student transgressions, harassment allegations, discriminatory behavior, and general grievances.

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Healthcare

Investigate security breaches, fraud allegations, patient privacy claims, health and safety incidents, and general patient complaints.

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Manufacturing and Retail Industry

Examine corruption claims, fraud allegations, workplace health and safety incidents, property theft, and QA incidents.

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Transportation

Manage cases and lawsuits against third-party providers, accident claims, logistics brokers, and direct shippers.

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Insurance and Employee Benefits

Adhere to regulatory oversight, investigate fraud allegations, reduce wasteful practices, and maintain a complete audit trail.

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Energy and Utilities

Comply with government oversight, environmental protections, workplace injuries, and health and safety incidents.

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Financial Services and Banking

Manage customer complaints, corruption allegations, fraud charges, due diligence, money laundering claims, and regulatory compliance from government organizations.

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Case Management – Best Practices

Visit our resource library for industry best practices and how our HR Case Management Software has helped numerous clients in your industry.

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