Compliance, Risk, Quality, HR & Safety Managers managers have always demanded stronger platforms to handle their incident management needs. Whenever a new incident occurs, organization’s mostly rely on paper and email to report and track incidents whether it be employee complaints, safety incidents, product quality issues, corruption, or fraud allegation cases. Oftentimes the absence of a structured process results in cases and incidents being mismanaged, poor investigations of root cause, inadequate corrective actions, lack of visibility across the organization and regulatory compliance failures.
The ConvergePoint Incident Management Software extends the Microsoft SharePoint (SharePoint 2016, SharePoint 2013 and Office 365) platform to create a streamlined workflow where the reporting of an incident, case investigations, root cause analysis, corrective action management and validation of actions are handled in one central location. With custom forms to capture every type of case and a robust user friendly workflow rules engine, incident managers across multiple areas of the organization are able to handle cases efficiently while allowing for greater visibility within the organization.