From the reporting of cases through the resolving of the incident, your business benefits every step of the way. Managers are able to create custom fields and rules in the reporting forms based on the kind of incident ( HR, Compliance, Risk, Quality, Safety, etc.) so they can easily track the most pertinent information of the specific incident. Following that, you can immediately decide if an investigation is needed. Paper copies and non-automated platforms fail to notify the appropriate individuals if their input is needed, creating a wealth of potential logistical errors. Our incident management software avoids all of that by sending email notifications to each individual if a case requires their attention.
Once a recommended action plan has been decided upon by managers and investigators, advanced search and reporting capabilities allow for reports to be instantly created in the event of an audit or review session later down the road. Leadership can readily view these reports and analyze trends to limit similar issues from reoccurring or impairing employee safety. Your team does not have to feel alone in the process. ConvergePoint’s incident investigation management software experts provide ongoing support and training whenever you have questions or concerns. Plus, our software gets you up and running in a matter of days or weeks, not months, with seamless migration and deployment.