10 Policies All Companies Should Have

When your business expands quickly, it can be hard to stay on top of policy creation and management. Sure, there may be quite a few unwritten rules that employees seem to be aware of and your organization just hasn’t gotten around to putting on paper yet, but those rules tend to cause more confusion than not. Just like the telephone game we played as kids, new rules heard “through the grapevine” are easily not shared correctly, misinterpreted and misunderstood.

Employees need consistent company policies to guide them on their roles and responsibilities, as well as the company’s overarching business principles, ethics and beliefs — for compliance reasons and to ensure a healthy company culture. Written policies and procedures also help protect your company from potential legal action.

Creating written policies may seem like an overwhelming task, especially when you have other HR tasks to manage, but here are a few necessary policies to get you started:

For Employees Working at Your Company

  1. Employee Position Descriptions – Define the role of every employee, including their level of responsibility, amount of authority for decision-making, overarching goals and specific tasks. Also create methods for monitoring performance and developing employees through training.
  2. Personnel Policies – Clearly state business hours, terms of employment (hiring and termination), wages or salary (and bonuses, if any), insurance and health benefits, paid vs. unpaid vacation days, sick leave, and retirement.
  3. Organizational Structure – Create a chart with each person’s name and title showing how each person fits into the structure of the organization.
  4. Disciplinary Action – Address issues of honesty, performance, safety and misconduct, and determine what constitutes a violation of company policy, as well as how employees will be disciplined if they violate certain rules.
  5. No Retaliation – Make sure to have a no retaliation policy to protect your employees and the company.
  6. Safety – Use industry best practices and relevant local, state and federal laws as guidelines to create rules detailing what safe behavior at work looks like, how to use safety equipment, how to report safety hazards, etc.
  7. Technology – Establish what’s acceptable and what’s not in regards to Internet, email and social media usage for personal purposes at work.

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For Customers Doing Business with Your Company

  1. Privacy – Protect employees, the company and your customers by establishing a policy that encourages transparency and trust with your customers.
  2. Credit – Determine the terms of opening an account and building good credit with your company. Set an acceptable amount of time for payment, and establish consequences when payment is overdue or not received.
  3. Confidentiality – Protect sensitive information, and be sure to cover relationships with vendors, customers and other suppliers.

When developing policies, be sure to consult local, state and federal regulations, as well as industry best practices to ensure the policies you create are compliant. Also be sure to give yourself enough leeway and not write definitive, binding statements; otherwise, you can be held liable if your manager does not follow the exact, outlined steps. It’s also important that you properly train employees on policies and ensure employees understand and acknowledge them. That way, there’s less chance of confusion and misunderstanding.

Next Steps

After investing time and resources creating these policies, make sure employees read, understand and apply them to their daily job responsibilities! How? Read the Guide on How to Ensure Employee Accountability & Compliance through Effective Policy Management.

how to ensure employee compliance and accountability through effective policy management

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